Streatham Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Streatham Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms. They are designed to keep the service clear, fair, and professional for both parties. In these terms, references to “we”, “us”, and “our” mean Streatham Cleaners, and references to “you” and “your” mean the customer receiving the cleaning service.

These conditions apply to all standard and one-off cleaning appointments, recurring cleaning arrangements, end of tenancy cleaning, deep cleaning, and any related cleaning services we agree to provide. They should be read alongside any quotation, booking confirmation, or written service specification we issue. If there is any conflict between these terms and a specific written agreement, the written agreement will usually take priority to the extent of that conflict.

We aim to provide a reliable Streatham cleaning service, but the exact scope of work depends on the booking details, property condition, access arrangements, and the time allocated. It is your responsibility to ensure that the information you provide is accurate and complete. Incorrect or incomplete information may affect pricing, timing, and the ability to complete the service to the expected standard.

1. Booking Process

All cleaning bookings are subject to availability and acceptance by us. A booking request does not create a binding contract until we confirm the appointment or otherwise accept the order. We may decline a booking at our discretion, particularly where the requested service is outside our operational capacity, appears unsafe, or is not suitable for the property or the required timeframe.

When making a booking for Streatham cleaners, you must provide accurate details about the property, the type of cleaning required, the preferred date and time, access instructions, parking restrictions if relevant, and any areas requiring special attention. If you request a specific cleaner, product type, or method, we will try to accommodate it, but we do not guarantee that every preference can be met.

Once a booking is accepted, we may send a confirmation by email, text, or another written method. Please check all confirmed details carefully and notify us promptly of any error. If you do not raise an issue within a reasonable time, the confirmed details will be treated as correct. Any amendment requested after confirmation may be accepted at our discretion and may affect price, timing, or staffing.

2. Service Delivery and Customer Responsibilities

You must ensure the property is ready for cleaning at the agreed start time. This includes providing safe access, electricity, hot and cold water where needed, and any entry instructions required for the cleaner to begin work. If the cleaner cannot access the premises, or access is delayed, the appointment may be shortened, rescheduled, or charged as a missed visit.

Unless otherwise agreed, you are responsible for securing valuables, fragile items, confidential materials, and personal belongings before the cleaning begins. We may move lightweight items to clean around them, but we are not responsible for organising personal possessions, handling unsafe items, or moving heavy furniture that could present a risk of damage or injury.

You must notify us in advance of any hazards or special conditions, including infestations, exposed wiring, broken glass, excessive mould, bodily fluids, biohazards, structural defects, or other risks. We reserve the right to refuse or stop work where the environment is unsafe, unhygienic beyond standard cleaning expectations, or otherwise unsuitable for our staff. In such cases, any fee paid may be retained to cover attendance and time already spent.

3. Pricing and Payments

Our prices are based on the information supplied at the time of booking and may be calculated by the hour, by the task, or as a fixed price depending on the service type. Any quotation is an estimate unless we clearly state it is fixed. If the property condition differs materially from what was described, or if additional work is requested, we may revise the price before or during the visit.

Payment terms will be stated at the time of booking or in the confirmation message. In many cases, payment is due on completion of the service, but we may require advance payment, a deposit, or card pre-authorisation for certain appointments or higher-value services. If payment is not made when due, we may suspend future services, charge reasonable recovery costs where permitted by law, and refuse further bookings until outstanding balances are cleared.

All prices include only the work expressly agreed. Extras such as oven cleaning, fridge cleaning, internal cupboard cleaning, exterior window cleaning, carpet treatment, or stain removal may be charged separately. Unless stated otherwise, prices are inclusive of standard cleaning materials and labour, but specialist products, additional equipment, or waste disposal charges may be added where necessary. Any applicable taxes will be included or stated clearly in the quoted amount.

We reserve the right to correct obvious pricing errors. If a quotation contains an evident mistake, we are not bound to honour that error and will contact you with the correct price before proceeding where possible. If you do not agree to the corrected price, either party may cancel the booking before work begins, subject to any cancellation charges that may apply.

4. Cancellations, Rescheduling, and No-Access

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the service type, but cancellations made close to the appointment time may incur a fee to cover lost working time and administrative costs. If we have already assigned staff, reserved equipment, or purchased materials specifically for your booking, those costs may also be taken into account.

If you need to change the appointment time or date, we will try to accommodate the request, but rescheduling is subject to availability. A requested change does not become effective until we confirm it. Where a cleaner attends and is unable to start because of no access, incorrect address details, absence of key instructions, or another issue outside our control, the appointment may be treated as a late cancellation or missed visit and charged accordingly.

5. Liability and Damage

We will carry out our cleaning services with reasonable skill and care. However, cleaning work can sometimes reveal pre-existing faults, wear and tear, loose fixtures, or surfaces that are already damaged, delicate, unsuitable for cleaning products, or poorly maintained. We are not liable for damage that arises from hidden defects, normal deterioration, or from following reasonable cleaning methods on surfaces that were not properly disclosed as fragile or sensitive.

Our liability is limited to direct loss or damage caused by our proven negligence, breach of these terms, or deliberate misconduct. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. We are not responsible for indirect or consequential losses, loss of profit, loss of business, or emotional distress resulting from the cleaning service.

If you believe damage has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable time after the appointment. Where appropriate, you should keep the affected item available for inspection and provide photographs or other evidence. We may arrange a visit, seek an independent assessment, or offer repair, replacement, or compensation at our discretion and subject to applicable law. Any claim may be reduced if the damage was contributed to by your own actions or by the condition of the item beforehand.

6. Waste Regulations and Disposal

Streatham Cleaners provides cleaning services, not general waste collection or hazardous waste removal, unless we expressly agree otherwise in writing. Any waste generated during the agreed cleaning task, such as packaging, disposable cleaning cloths, or small non-hazardous debris, will be handled in line with reasonable household or commercial practice and in accordance with applicable UK waste regulations.

You are responsible for arranging the removal of larger waste items, confidential waste, sharp materials, clinical waste, hazardous substances, electrical goods, or any waste that requires specialist handling or licensing. We will not transport, store, or dispose of hazardous or regulated waste unless we have specifically agreed to do so and are legally permitted to handle it. If such waste is present and not disclosed, we may stop work immediately.

Where waste removal is included as an optional add-on, we will describe the scope clearly and may limit it to permitted materials only. You must ensure that any waste left for disposal is lawfully placed, safely bagged or contained where appropriate, and not contaminated in a way that would breach health, safety, or environmental regulations. Any unlawful request to dispose of prohibited waste will be refused.

7. Complaints, Re-Cleans, and Service Issues

If you are dissatisfied with the cleaning service, you should notify us promptly and provide reasonable details of the issue. In many cases, we may offer a re-clean of the affected area if the complaint is made within a reasonable period and the problem falls within the agreed scope of work. A re-clean is not available where the issue results from additional use of the area after the appointment, unreasonable expectations, or factors outside our control.

Any request for a re-clean does not guarantee a refund. We will assess the complaint fairly and may require photographs, access for inspection, or confirmation of the original booking details. If a remedy is appropriate, we may choose to re-perform the service, reduce the fee, or offer another reasonable solution. Our aim is to resolve service issues efficiently and in good faith.

Complaints relating to punctuality, access, or service duration should be raised with full details so we can investigate properly. Arrival times may be affected by traffic, weather, or earlier appointments, and any stated time is an estimate unless expressly confirmed as fixed. Minor delays will not generally entitle you to compensation.

8. Insurance, Subcontracting, and Staff

We may use employed staff or subcontracted cleaners to deliver services, provided they meet our standards of training, conduct, and professionalism. You agree that staff may be substituted where necessary due to sickness, holiday, scheduling issues, or operational requirements. We will try to maintain service continuity, but a specific individual cannot always be guaranteed unless expressly agreed.

We may hold appropriate insurance in relation to our business activities, but insurance cover does not create any broader responsibility than set out in these terms or required by law. If an incident occurs, we may need your cooperation to provide photographs, access, and relevant information to support a claim or investigation. Failure to cooperate may affect the outcome of any claim.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Any delay or failure by us to enforce a right or remedy does not mean we have waived that right. These terms represent the agreement between the parties in relation to the cleaning service and supersede any prior oral discussion to the extent of any inconsistency.

By booking Streatham Cleaners, you confirm that you have read, understood, and agreed to these Terms and Conditions. We may update them from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time of booking will apply to that service unless a newer version is expressly agreed.